Laundromat lost all of my clothes

The Brooklyn Heights Laundromat located at 132 Montague Street in Brooklyn Heights, NY lost all of my clothing. We went to pick up our laundry before we were leaving for a trip and guess what - the 40 pounds that we dropped off some how turned into 10 pounds after being washed and folded. How could this happen? Let me tell you what they told us.

Another customer of theirs came into the laundromat on Thursday night and took our full 40 pound bag of clothing. He returned later that night with the bag and 10 pounds of clothing in it. He told the owners that he would bring the rest of the clothing back but it was all mixed in and he had to go through it. The owners then proceeded to take our bag of clothing, put it back on the shelf and then let him walk out with his real bag of clothing. Well, he never brought back any of the clothing. The only clothing in the bag was some of my husbands - none of mine or our towels and sheets. The owners said they were expecting the guy to return the clothes that weekend. Well, its been almost 2 weeks now and there's been no clothes.

So here is what pisses me off.

1) The owners give tickets to every customer. The ticket has the number. This ticket is how you identify your bag. This allows them to make sure they give you the correct bag. The owners didn't even bother to look at the ticket and let some guy take a bag of clothing without checking to make sure it was the right bag.

2) Owners weren't suspicious when this guy came back with only a quarter of the clothes and said he had to go through them to sort them. Um hello! They don't do everyone's laundry together. They do them in separate washers and dryers. How could my laundry and his laundry end up in the same bag?

3) They let him take another bag of clothing and not demand that he bring the original bag of clothing back and sort them there. Why wouldn't you think something was suspicious and demand he bring back all the clothes before he could take his own?

4) The owners gave us our 10 pound bag of clothing and pretended like everything was ok until we mentioned that the bag was slightly lighter than when we dropped it off - like 30 pounds lighter!

5) The owners said they didn't do anything wrong and actually had the F'ing nerve to point out the disclaimer on the ticket which says that they will pay up to five times the amount of the laundry charge for lost or damaged items. Well guess again asshats! Lost means you don't know where my clothes are who took them. Damaged means I have my clothes but you damaged them. Giving away my clothes to someone else through neglect is another case all together.

6) I have to take time out of my day to take the SOB's to small claims court because they wanted to give me $500 for close to $2000 worth of clothing.

7) The rage and anger that I've been working on for 6 months to diminish is back in full force and unfortunately the laundromat is going to bare the brunt of it.

8) 95% of the items were 4 months old or less! There is time and effort involved in those clothing items. Traveling, sorting through racks of clothing, trying on numerous articles of clothing and finally finding pieces that fit me and look decent.

Seriously - their job is not hard. Lights, darks, hot, cold, fold.... match numbers up and give clothing to people that have the ticket that matches the laundry bag. It's not rocket science.

The saga of missing clothes continues.